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What We Measure

Bureaucracy

Extent to which company's organization promotes or hinders agility because it is large, complex, or has multiple layers

Change Ready

Employees' assessment of how well the company manages change

Flexible Processes

Extent to which company's processes, systems, and procedures are simple, lightweight, fast, and flexible

 
Simplicity

General terms describing simplicity or complexity of structure, processes, and organization as a whole

Speed

How quickly a firm responds to changes in its external environment

Agility General

General terms describing how responsive an organization is to changes in the marketplace and spotting and seizing opportunities

 
Cross Unit

How well different teams, departments, functions, and divisions cooperate with one another

Collaboration General

General terms refering to collaboration, team work, and collegiality within a firm

 
Customer Orientation

Extent to which company focuses on customers and meeting their needs

 
Accountability

Whether employees honor their commitments and are consistently held accountable for results

Available Resources

Whether managers and employees have the financial and human resources they need to do their job

Candid Discussions

Assessment of whether people have discussions to resolve difficult issues

Communicate Strategy

How well senior executives communicate the company's strategy and priorities throughout the organization

Empowerment

Whether employees and managers have the autonomy to do their work without micro-management

Goals

Employees assessment of goals, objectives, quotas, etc. Includes goals' perceived achievability, pressure to achieve, and rewards linked to goals 

Operating Excellence

Extent to which operating processes are clear, disciplined, and efficient

Prioritize

How well the organization makes trade-offs and prioritizes objectives, initiatives, and goals

Project Management

Employees assessment of project management

Strategic Consistency

Extent to which company sticks with its long-term direction 

Execution General

General terms about execution and implementation

Strategy General

Employees' general assessment of company's strategy

 
Disabled Friendly

Extent to which company provides a respectful and fair environment for employees with disabilities

Female Friendly

Extent to which company provides a respectful and fair environment for women

LGBTQ Friendly

Extent to which company provides a respectful and fair environment for LGBTQ employees

Minority Friendly

Extent to which company provides a respectful and fair environment for employees of all races and ethnicities

Not Agist

Extent to which company provides a respectful and fair environment regardless of employees' age

PC

Extent to which employees talk about "political correctness" or discuss inclusivity and diversity initiatives in negative terms

Religious Tolerance

Extent to which company provides a respectful and fair environment for employees of all religions

Inclusivity General

Extent to which company generally provides a respectful and inclusive environment for all employees

Digital

Assessment of company's adoption and use of digital technology

Innovation Process

Assessment of company's formal new product development processes and tools

Innovative Products

New products, services, and solutions. Excluded process to develop, which is in innovation processes topic

Tech Innovation
 

Employees' assessment of the company's ability to innovate by producing novel technologies

Creativity

An organization's openness to creativity and new ideas

Risk Taking

Whether an organization tolerates experimentation, failure, and risk

Innovation General

General terms describing innovation across products, processes, technology, or business model

 
Fairness

Assessment of perceived fairness

Honesty

Employees assessment of whether managers and their colleagues are trustworthy

Illegal

Tracks mentions of potentially illegal behavior

Integrity General

Measure of ethical behavior within the company

 
High Performers

How well the organization does in recognizing and rewarding superior performance

Performance Process

Employees' assessment of the performance review process

Underperformance

Employees' assessment of how well the company manages under-performance

Performance General

General term to capture extent to which company recognizes and rewards performance

 
Respect

Whether managers and employees treat one another with respect

 
Benefits

Employees' evaluation of medical, dental, pension, vision, and additional benefits

Challenging Work

Employees' assessment of how challenging or interesting their work is

Compensation

Employees' assessment of compensation in the company

Engaged Employees

Explicit assessment of employees' level of engagement

Exit Risk

An organization's openness to creativity and new ideas

Feedback

Whether an organization tolerates experimentation, failure, and risk

Friendly

Assessment of company's adoption and use of digital technology

Learning

Assessment of company's formal new product development processes and tools

Perks

New products, services, and solutions. Excluded process to develop, which is in innovation processes topic

Quality Colleagues

Employees' assessment of the company's ability to innovate by producing novel technologies

Senior Leaders

An organization's openness to creativity and new ideas

Voice of the Employee

Whether an organization tolerates experimentation, failure, and risk

Work-Life Balance

Assessment of company's adoption and use of digital technology

Mission

Assessment of company's formal new product development processes and tools

Communication

New products, services, and solutions. Excluded process to develop, which is in innovation processes topic

Culture General

Employees' assessment of the company's ability to innovate by producing novel technologies

Employee Orientation

An organization's openness to creativity and new ideas

Job Security

Whether an organization tolerates experimentation, failure, and risk

Ambition

General terms describing an organization's level of ambition

Connections

Extent to which recognition and rewards are based on non-performance factors (e.g., cronyism, cliques, old boy's club)

Integrate Acquisitions

Measures how well company integrates acquisitions

Reorganization

Frequency and effectiveness of corporate re-organizations and re-structurings

Safety

Whether the workplace is deemed a safe place to work

Time Horizon

Whether company takes a long-term perspective

Trust

Extent to which employees trust one another

Other

Information rich terms that don't fit into an existing topic

Interested in something else? We can develop dictionaries for other topics, including issues tailored to your company.